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Phone Number +1 701-732-8049

Frequently Asked Questions

Frequently Asked Questions

Resident Centered:

After logging into your Resident Portal, you'll select "Maintenance Request" from the drop-down menu or tool-bar in the top left-hand corner. Enter your request and any additional details and submit. Once it's been successfully submitted, you will receive a confirmation email with details about the status of your request. 

If you are having a maintenance emergency out of office hours (5:00 pm – 8:00 am) please call (701) 205-4456. During normal business hours, please call our office (701 )532-3252.

You can pay your rent online by logging into your Resident Portal and selecting "Pay Now."

Your lease agreement can be found by logging into your resident portal and navigating to the top right-hand corner. There, you will find four icons including a file folder. Click into the file folder and select the document you'd like to download. 

Centric Management requires a 60-day written notice prior to the end of the month. If your lease term has expired and you are month to month, a 30-day written notice is required prior to the end of the month.

Prospect Centered:

YES! We’re not just pet-friendly, we’re pet-centric. We require a one-time fee of $400 per pet, and $40/month Pet Rent fee.

Yes! We have on-call maintenance technicians that respond to all emergency calls outside of our normal business hours.

This depends on the property! The public parking ramps in Downtown Fargo are managed by Interstate Parking. They offer monthly parking passes you can pay for monthly. Looking for included parking? Check out The Landing!

First, create a RentCafe account/ login if you don't already have one. Then, select the property you wish to apply for and head to the floor plans. Select the floor plan you love and the unit number you wish to live in. From here, you can fill out and submit an application.  

Internet & Cable is provided by Midco! Select properties already have the system installed, you just need a voucher code. Contact your property manager to get access!

The application fee is $40 & the initial deposit is $500.

We don’t have a credit score requirement! We do look into late credit payments, levels of charge offs, & debt-to-income ratios. We know this can be complicated to understand, please feel free to contact our office with any questions you may have!

Our application process typically only takes 2-3 days!

We use a Ratio Utility Billing System (commonly known as a RUBS program), which is a method for allocating master billed utility expenses to residents of a multifamily community. Rather than simply taking the bill and dividing it by the number of units, RUBS considers the square footage of a unit, and the number of residents. This does not include any common areas, hallways, or garage areas. The tenant would only be responsible for the square footage and occupancy of their unit. The vendor who will be providing these billing services is Yardi Energy Services (YES). When the new billing services begin, you will receive contact information and can reach out to YES for any questions or concerns regarding your bill

Security and Technology

Our property is equipped with cameras, Smart Rent-controlled access at all entry points and elevators.

Mercantile is equipped with Smart Rent technology with keyless smart locks, smart thermostats, and guest access capabilities. We also have a secure package room with ButterflyMX to easily give access to delivery and mail carriers.

$50/month for 500 mbps of high-speed internet, already installed in the unit and ready to use!

Mercantile has a community room made for both entertainment and setting up for remote work. The oversized island in the club room is a great spot to get work done and then take a break and enjoy the views overlooking the Fargo Theatre on the patio. With an extra-large rooftop patio equipped with multiple grilling stations, pergola, and outdoor TV lounge area, Mercantile is an excellent choice for those looking to work and play. Two-bedroom floor plans also offer great space to have an office in one room and your sanctuary of a bedroom in the other with almost floor-to-ceiling windows that let in natural light.

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